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3 Simple Steps to Build Employee Trust

When employees trust a company, they stick around and give you their best. So how do you generate trust?

There are 3 simple ways to earn your employees trust — basic human values that are easy to overlook, but essential in building loyal employees.

  • Never mess with an employee’s money.
  • Never ask an employee to do something that you couldn’t, shouldn’t, or wouldn’t do.
  • Never lie to an employee.

Most company owners would say they’d never break any of these principles, but many times we don’t realize we’re violating them because we don’t put ourselves in our employees’ shoes.

For example, with Principle #1, how are employee hours collected? When overburdened supervisors are rushed for time and make reporting errors, payroll has incorrect information and checks are then short. Sure, those errors can be corrected, but the employees have to wait to get the money they’ve earned. And for those who are living paycheck-to-paycheck, this situation can feel like the company doesn’t care. For companies to build employee trust, they need to make sure that everyone is paid accurately and on time.

Principle #2 is often unconsciously overlooked as well. Management sometimes forgets what it was like to be in the field. When budgets constrain, managers may send 4 employees to do a job that requires 6. Again, employees will feel that the company doesn’t care and is working them beyond reasonable effort — or even putting them in harm’s way if safety concerns are being violated. Management must always be realistic about what capabilities are.

Principle #3 is perhaps the most important. When you lie, even if it’s just a “white lie,” employees will doubt your word from then on. When you tell the truth, even when it’s uncomfortable, employees will respect you. Be honest, and you can expect honesty in return.

How is your company doing with these principles?

Lee Clark
Lee Clark

As the CEO and co-founder of PayCrew, Lee Clark is passionate about the people in the field, because he understands the importance of trust between a company and its people. As a construction business owner, he saw first-hand how attracting and retaining skilled people form the foundation of a company’s success.

Lee has a passion for measuring daily performance in the construction industry and is also a regular contributor at Concrete Construction.