“A man who works with his hands is a laborer; a man who works with his hands and his brains is a craftsman; but a man who works with his hands and his brain and his heart is an artist.” —Louis Niger
We’re on a mission to bring back pride in workmanship. When we first started in the concrete industry, 30+ years ago, people took pride in their work. They were craftsmen. They were artists. They put themselves into their work, and wanted their work to speak to the character of who they were.
People today have forgotten the idea of pride in workmanship, but it’s not too late to get it back. We simply need to share the philosophy with our employees and kids coming out of trade school. We need to communicate to them that the work they do matters, and that it’s an admirable pursuit. We need to tell them that quality work reflects a quality person, and when they take pride in their work, they’re taking pride in themselves. We need to tell them they’re worthy, valuable, and important. Because when they believe they’re craftsmen and artists, they’ll do the work of craftsmen and artists.
We built this philosophy into PayCrew, which shows each employee his or her progress for each day. It’s immediate feedback on how the day’s work went, so employees have confidence in their work and know what (if anything) they need to improve for the next day.